Privacy Policy

Privacy Policy for Heatwave Boiler Care Limited

Last updated: April 1, 2024

Introduction

At Heatwave Boiler Care Limited (“Heatwave”, “we”, “us”, “our”), we are committed to protecting the privacy and security of our customers’ and website visitors’ information. This Privacy Policy explains how we collect, use, and share information about you when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

Contact Information: such as your name, address, email address, and telephone number, which you provide when you inquire about our services, sign up for an account, or subscribe to our newsletters.
Payment Information: if you make a purchase or sign up for a recurring service, we collect payment details necessary to process your order through GoCardless, our third-party direct debit payment processor. We do not store your bank or credit card information.
Technical and Usage Information: when you visit our website, we use Google Analytics to automatically collect information about your device and how you use our site, including your IP address, browser type, and other usage data related to your interaction with our website.

How We Use Your Information

We use your information for the following purposes:

To provide and improve our services, including to process your requests and transactions.
To communicate with you, including to respond to your inquiries and send you updates about our services.
To analyze website usage and improve the user experience through Google Analytics.
To comply with legal obligations and protect our rights and interests.
How We Share Your Information

We may share your information with:

Service providers who perform services on our behalf, such as GoCardless for payment processing and hosting providers for our website.
Law enforcement or other government agencies if required by law or in response to a legal request.
Other parties in connection with a company transaction, such as a merger, sale of company assets, or acquisition.
Your Rights

Under the GDPR and UK Data Protection Act, you have rights regarding your personal data, including the right to access, correct, or delete your information and the right to object to or restrict certain processing of your data. To exercise these rights, please contact us at info@heatwaveboilercare.co.uk.

Data Security

We take reasonable measures to protect your information from unauthorized access, theft, or loss. However, no internet-based service is completely secure, so we cannot guarantee the absolute security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and encourage you to review our Privacy Policy regularly.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Heatwave Boiler Care Limited
47 Stoneleigh Ave, Coventry CV5 6DA
Email: info@heatwaveboilercare.co.uk
Phone: 03301113825